Application Developer

Accenture · Philippines

Computer Support Operations Intern

Bank of Makati · Philippines

• Contributed to an enterprise-wide SIEM deployment, remotely installing and configuring Elastic Agent and Wazuh Agent across 100+ workstations, coordinating scheduling with branch departments independently.
• Resolved recurring SIEM enrollment failures through systematic troubleshooting, ensuring zero gaps in monitoring coverage across the deployment campaign.
• Diagnosed and resolved hardware and software support tickets alongside Technical Support Engineers, including root-causing BSOD errors via crash log analysis and SFC/DISM diagnostics.
• Performed component-level hardware diagnosis, isolating and replacing defective RAM, PSUs, and motherboards through systematic elimination testing.